DO NOT BUY any of JEAN PERRY Bedsheet Set at Takashimaya!
I just had a very bad experience there. Bought a high quality (Royal Premium, 500 Thread Count) bedsheet set at Takashimaya and at the time of purchase, I had enquired whether I can do exchange if any thread loose is found. The answer from the salesperson was a definite yes!
As to my dismay, I found more than 5 separate areas when the threads were either loose or not sewn properly.
Of course I send back to Taka for exchange. After a few days waitingf I finally got a new set, I checked the new bedsheet on the spot. Still I find some defects and feedback to see whether I can have another new one as this one is not acceptable to me.
By this time, the promoter got annoyed and doesn't allow for more exchange and then just wanted to refund me. I was reluctant to get a refund as I need a new bedsheet set urgently. She had told me that it is normal to find these kind of defects in her products.
Then I am willing to lower down my expectations and may be willing to accept the defective goods provided she allows me to check further through the rest of the bedsheet set, just in case there are really very severe defects that may cause the product unusable. Straightaway, she cut me short by not allowing me to check further and just wanted to refund me.
To cut long story short, I was very dissappointed with Jean Perry's promoter's attitude as first, the product quality is very bad, and secondly, the customer service is even worse. To think that I had even paid more than $150 for this whole shit!
I am wondering whether is the Jean Perry product quality is poor in general to start with? Definitely, I will shun Jean Perry in future bedlinen purchase !
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